Privacy Policy
Last updated: February 2025
At Weight Loss Recode, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number, mailing address)
- Health-related information you provide during consultations or program enrollment
- Payment and billing information
- Account login credentials
- Communications you send to us (emails, messages, feedback)
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Device information (browser type, operating system)
- IP address and location data
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your program enrollment and payments
- Communicate with you about your program, appointments, and progress
- Send you promotional materials and newsletters (with your consent)
- Respond to your inquiries and provide customer support
- Analyze website usage to improve user experience
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (payment processors, email service providers, hosting services)
- Health Coaches: Your assigned coach will have access to relevant information to provide personalized support
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you interact with our website
- Deliver targeted advertising
- Analyze website performance
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
5. Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services, including:
- Payment processors (for secure transactions)
- Scheduling tools (for booking appointments)
- Video platforms (for webinars and coaching sessions)
- Analytics services (to understand website usage)
These third parties have their own privacy policies, and we encourage you to review them.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable format
To exercise any of these rights, please contact us using the information below.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, the right to delete your information, and the right to opt-out of the sale of your information (we do not sell personal information).
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Weight Loss Recode
Ponte Vedra Beach, FL
Email: support@weightlossrecode.com